Operational workflows

From booking to reconciled delivery.

RouteHut keeps the plan, custody handoffs, driver actions, customer updates, proof and charges connected to one shipment record.

Follow a delivery day Open the full reference
A courier network connecting collection points, hubs, delivery routes and recipients
Direct local work
Collect and deliver on a local route without a hub transfer.
Network delivery
Receive, manifest and transfer parcels before destination delivery.
Exception recovery
Retain the failed attempt, evidence and next operational action.

One operational record

The work changes hands. The shipment history does not.

Each stage records who acted, what happened and what the next team can rely on.

  1. 01BookCustomer, service, parcels and addresses
  2. 02PlanAssign, sequence and release work
  3. 03CollectConfirm pickup and custody
  4. 04MoveRoute locally or transfer through hubs
  5. 05DeliverCapture proof or a failed attempt
  6. 06ReconcileNotify, charge and report

A direct job can move from collection to delivery. Hub and linehaul stages appear only when the service network requires them.

Connected teams

Each team sees the part it needs, from the same history.

Operations

See work before it slips.

Plan routes, monitor progress and act on missed collections, failed deliveries and custody exceptions.Review operations workflows

Drivers

Keep the route moving.

Work from an ordered manifest, capture collection or delivery evidence and retain pending updates when connectivity drops.Review driver workflows

Customer service

Answer from retained evidence.

Trace the shipment, review notifications and retrieve authorised proof without reconstructing the day from phone calls.Review service workflows

Finance

Reconcile the completed work.

Connect rated shipments, delivery outcomes, charges, invoices, payments and customer statements.Review finance workflows

Representative journeys

Start with the work buyers and operators need to understand first.

These four journeys show the operating model. The complete reference covers administration, customer accounts, hubs, integrations and planned capabilities in more detail.

01

Customer and operations

Turn a request into executable work.

Calculate the service and price, create the shipment once, validate the addresses and release eligible work into dispatch.

  1. Quote and book
  2. Validate and prepare
  3. Assign and release
Read booking and dispatch
02

Driver and hub

Preserve custody as the parcel moves.

Record collections, hub receipts, scan batches, manifests and route loading so the next handoff starts from known state.

  1. Collect
  2. Receive or transfer
  3. Load the delivery route
Read custody and hub movement
03

Driver and recipient

Complete the stop with durable evidence.

Capture the required recipient details, proof method and location, then retain pending work safely until the server confirms it.

  1. Reach the stop
  2. Capture the outcome
  3. Synchronise and confirm
Read delivery and proof
04

Operations, service and finance

Recover without erasing what happened.

Keep failed attempts and discrepancies visible, choose the next action, notify the right people and reconcile the final financial result.

  1. Record the exception
  2. Return, retry or correct
  3. Close and reconcile
Read exception recovery

Workflow reference

Inspect the operational detail when it matters.

Search 73 documented workflows by team and availability. Each entry identifies the actors, trigger, normal path, recovery, retained records and current product status.

Browse the workflow reference Review API contracts